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Job Title: Operations Co-Ordinator 

Local Authority: London Borough of Hillingdon  

Location: Civic Centre, High Street Uxbridge, Middlesex, London, UB8 1UW (Hybrid role) 

Contract Type: Permanent, Full time, 36 hours per week 

Closing date 24 January 2024 

Salary range £39,951.00 - £44,019.00 per year 

 

What does an Operations Co-Ordinator do at Hillingdon? 

This is a fantastic opportunity to join a newly redesigned service, focusing on optimising the customer journey and driving process efficiencies, whilst supporting our professionals in promoting place shaping and securing high quality and safe developments across the borough.  

As an Operations Co-Ordinator, you will play a pivotal role in our Planning and Regeneration Operations function, managing a team of Operations Officers and taking the lead in providing comprehensive technical business and administrative support across Building Control and Land Charges.  

You will be a key member of the Departmental Management Team, responsible for the delivery of outstanding support services that are responsive and adaptable to the changing demands of the business, whilst ensuring that a positive customer experience is at the heart of everything we do. You will be a trusted advisor to Service Managers and the wider Senior Management Team, supporting the delivery of service improvement initiatives and embedding a culture of continuous improvement.  

About you 

The Operations Service has ambitious plans to drive service improvement and pioneer new ways of working. We are looking for someone who will be able to effectively champion best practice and work collaboratively across the Directorate to ensure consistent, high-quality service provision.  

Our ideal candidate will be able to demonstrate how they meet the below criteria: 

  • Educated to Level 3 equivalent to A level, or equivalent by experience.  
  • Ability to manage staff effectively and create high performing teams.  
  • Experience of identifying, developing innovative and cost-effective solutions that lead to improved customer service.  
  • Experience of providing specialist expert advice to senior managers, on Development Management or Building Control and Land Charges.  
  • Ability to interpret legislation and implement necessary changes, to policies and processes, updating staff accordingly.  
  • Strong communication, negotiation and influencing skills with the ability to challenge appropriately.  
  • Strong relationship management and negotiation skills and ability to work with internal and external stakeholders. 

Please include a Cover Letter within your application explaining how you meet the role criteria, full details of which can be found in the Job Description located at the bottom of this advert. 

Vacancy and Job Description

 
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